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Conflict Resolution in the Workplace. Buy in our course store and start straight away: about 45 minutes.
ONLINE COURSE
Conflict Resolution Training for Managers and Supervisors
Our online conflict resolution training helps supervisors and managers deal with disagreements at work before they turn into grievances. In six short modules it covers the causes and symptoms of conflict, how to resolve it, the five conflict modes, assertiveness and how to reach positive outcomes. CPD-approved, with a certificate on completion and a free first module to try.
- IOSH Approved Training Provider 4301
- Highfield Approved Centre 17588
- Reply within one working day.
Photo: Vitaly Gariev on Unsplash
The Short Answers
What is conflict resolution training?
Conflict resolution training teaches people how to spot the early signs of conflict at work, understand what is causing it, and deal with it calmly and fairly. It covers different ways of responding to conflict, assertive communication and how to turn a disagreement into a better way of working, so small problems don’t become formal disputes.
Who is conflict resolution training for?
This course is aimed at supervisors and managers, from people new to leading a team to experienced managers who want to sharpen their approach. Many organisations put all their first line managers through it, so everyone handles conflict the same way. Individuals can also take it for their own development and CPD.
Is conflict resolution training a legal requirement?
No law requires it for workplace disagreements. But Acas advises employers to take problems seriously and deal with them early, because an informal problem that isn’t resolved may become a formal grievance, and a grievance can lead to an employment tribunal claim. Training helps managers deal with problems while they are still small.
Course facts
- Format
- E-learning approved by CPD, IIRSM and Institute of Hospitalityonline, self-paced, on any device
- Duration
- About 45 minutes2 CPD units
- Who it’s for
- Supervisors and managersnew team leaders and experienced managers alike
- Certificate
- Certificate on completion
- Price
- £35 + VATper learner. Team pricing available.
- Free trial
- First module freetry it before you buy
What the Conflict Resolution Course Covers
Six video modules, each with a short test (70% to pass). It works as an introduction to the key ideas of conflict management.
The Causes and Symptoms of Conflict at Work
What counts as workplace conflict, the most common causes and the effect it has on people and teams.
Resolving Conflict
How conflict builds in stages, and the techniques you can use to resolve it at any point along the way.
The Five Conflict Modes
Five different ways people respond to conflict, and what each one looks like in practice.
Using the Modes
How to choose the right approach for the situation in front of you.
Assertiveness
Saying what you need clearly and respectfully, without giving in or steamrollering others.
Making Positive Outcomes
How well-managed conflict can lead to shared ideas, workable compromises and a team where different views are heard.
Resolving Conflict Early: What Acas Advises
Acas says dealing with conflict positively and early can build trust and improve relationships. Its guidance for managers when someone raises a problem is practical:
- Take it seriously, even if it’s raised informally. If you don’t, it may come back as a formal grievance.
- Talk it through. Set up an informal chat, and make it two-way: let the person explain the problem and what they’d like done, and explain your side.
- Keep a record of the problem, what you discussed and the next steps, with clear, specific and measurable actions.
- Follow up. Ask whether the problem is resolved, and remind the person they can still raise a formal grievance.
Where a working relationship has broken down, Acas describes mediation as a quick, informal way to help. An impartial mediator helps both sides agree how they’ll work together in future. It is voluntary and confidential, and can help with communication problems, personality clashes and bullying or harassment, though it isn’t generally used for disputes about pay, dismissal or conduct.
For the conversations themselves, our guide to giving constructive feedback has a seven-step method and worked examples.
Workplace Conflict Is Not the Same as Violence and Aggression
This course is about disagreements between colleagues and within teams. It isn’t training in de-escalating aggressive customers, patients or service users, or in physical intervention.
HSE defines work-related violence as any incident in which a person is abused, threatened or assaulted in circumstances relating to their work, including verbal abuse and threats. If your staff face that risk, for example in care, retail or front-line public services, HSE expects employers to assess the risk and put controls in place. Talk to us about the right training for those situations, or see our care sector training.
Try before you buy
Try the First Module Free
See how the Conflict Resolution in the Workplace course works before you pay. Tell us where to send it and we’ll give you free access to the first module straight away.
Ways to Take This Course
Buy for one person in a couple of minutes, or talk to us about a team.
CLARITY
Common Questions
What are the main causes of conflict at work?
The course starts with the most common causes and the warning signs. Acas says mediation can help with problems such as communication breakdowns, personality clashes, relationship breakdowns and bullying or harassment. Spotting the symptoms early gives a manager the best chance to step in before positions harden.
What should a manager do when someone raises a problem?
Acas advises taking it seriously, setting up an informal chat where both sides can speak, keeping a written record of what was discussed and the agreed next steps, and following up to check the problem is resolved. If it isn’t, or it’s serious, the worker can raise a formal grievance under your grievance policy.
When should we use mediation?
Acas says mediation can be used at any stage, and works best for relationship problems such as personality clashes or communication breakdowns. Both sides must agree to it. The mediator can be from inside or outside your organisation, but must be impartial. It is generally not used for disputes about pay, dismissal or conduct.
Does this course cover dealing with aggressive customers or service users?
No. It focuses on conflict between people at work: colleagues, teams and managers. Dealing with verbal abuse, threats or violence from the public, patients or service users is a different risk, which HSE expects employers to assess. Tell us about the situations your staff face and we’ll recommend the right training.
Can we train all our managers together?
Yes. Enrol every supervisor on our e-learning platform and track completion, so your managers all use the same approach. For more depth, handling conflict in a team and difficult conversations can be built into our live management training. Ask us for team pricing.
Get Team Pricing
Training more than a few people on Conflict Resolution in the Workplace? Tell us how many and we’ll send team pricing within one working day.
- IOSH Approved Training Provider 4301
- Highfield Approved Centre 17588
- Reply within one working day.
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Ready to Help Your Managers Handle Conflict?
Try the first module free, buy online for one manager, or tell us how many people need training and we’ll send team pricing within one working day.
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