Roles and Responsibilities
What the manager’s role involves, where it starts and stops, and what the business expects.
MANAGEMENT TRAINING
Management Training That Turns Potential Into Performance
From first-time supervisors right through to the boardroom. Great organisations need great managers and great leaders, and our management training helps develop both, at three levels: Management Essentials, Management Excellence and Strategic Leadership. We run it live online or in-house anywhere in the UK, as bite-size sessions or planned programmes throughout the year.
- IOSH Approved Training Provider 4301
- Highfield Approved Centre 17588
- Reply within one working day.
The Short Answers
What does management training cover?
The day-to-day skills that make or break a manager: one-to-ones, difficult conversations, feedback, delegation, coaching and performance management, plus the HR essentials such as maximising attendance, disciplinaries and poor performance conversations. Every session uses scenarios your managers will recognise, so they leave with skills they can use the next morning.
Is your management training accredited (ILM or CMI)?
No, and that’s deliberate. It’s practical, skills-based training built around real workplace situations, not a qualification route. If your team also needs a certificate, we can pair it with CPD-accredited e-learning.
Can you train our first-time managers as a group?
Yes, and it’s one of the most useful things we do. A cohort of new managers learns faster together, builds a support network and shares the same language for feedback and expectations. We run it live online or at your premises.
How much does management training cost?
It depends on group size, the number of sessions, virtual or face-to-face, and how much we tailor it, so we don’t publish a set price. Tell us about your managers and we’ll come back within one working day with a clear proposal.
At a glance
- Who it’s for
- First-time supervisors to the boardroomnew managers, experienced managers and senior leaders
- Format
- Virtual or face-to-facelive on Microsoft Teams or at your site, UK-wide
- Length
- Half-day workshops to full programmesbuilt around your managers’ needs
- Accreditation
- Practical, skills-based trainingnot an ILM or CMI qualification
- Follow-up
- At 30, 60 and 90 days
- Price
- Tailored to your teama quick conversation, then a clear proposal
The Hardest Transition in Business.
Promoting your best performer to manager doesn’t give them leadership skills. Moving from doing the work to managing the people doing it is where most careers stall. Without proper training, new managers fall back on what they know: doing the technical work themselves.
The result is micro-management, burnout and teams that feel unsupported. We fix it by teaching the actual mechanics of management, in practical sessions with real scenarios.
Common symptoms of under-trained managers:
- Avoiding difficult conversations until it’s too late
- Doing the team’s work instead of delegating
- Treating one-to-ones as a status update, not coaching
- High turnover in one particular team
Line Manager Training: The Skills We Cover
Pick the topics your managers need most, or let us build a programme around them. We run bite-size sessions and planned programmes throughout the year. For more detail on any of these courses, get in touch.
Problem Solving and Decision Making
Practical ways to work through problems and make sound, timely decisions.
Conflict Management
Spotting conflict early and resolving it calmly and fairly.
Planning and Organising
Prioritising, planning the team’s work and keeping it on track.
Difficult Conversations
Frameworks for honest, constructive feedback that doesn’t destroy morale.
Effective Delegation
Handing work over properly so it gets done right first time, and people grow.
Coaching Skills for Managers
Moving from directing to developing, by asking the right questions.
Performance Management
Clear expectations, fair appraisals and dealing with underperformance early.
Poor Performance Conversations
Raising underperformance early, fairly and calmly, and agreeing what happens next.
HR Skills for Managers
Maximising attendance, return-to-work conversations, disciplinaries and the HR essentials every manager needs.
Emotional Intelligence
Understanding your own style and adapting it to different people.
Managing Change
Leading people through change and keeping them on board.
Building High-Performance Teams
Creating the trust, clarity and accountability that strong teams need.
Leading Through Others
Getting results through managers and team leaders, not around them.
Strategic Leadership and Organisational Direction
Setting direction, shaping culture and bringing people behind it.
Strategic Thinking and Decision Making
Lifting their head out of daily operations to plan ahead and make sound strategic decisions.
Executive Leadership and Presence
How senior leaders communicate, influence and show up for their organisation.
Management and Leadership Development at Every Level
Developing people to lead, manage and inspire at every level.
Whether someone is taking their first steps into management, looking to strengthen their existing skills or leading an organisation, our development programmes are designed to build the confidence, capability and practical skills needed to get the best from people.
Management Essentials
For new managers, supervisors and team leaders, as well as those who have not received formal management training.
Develop the essential skills and knowledge needed to manage people effectively. Understand the manager’s role and responsibilities, communicate with confidence, delegate effectively, manage performance and build positive working relationships.
Whether new to the role or looking to establish stronger foundations, developing these core skills helps managers avoid common pitfalls and build confidence in their management approach.
Management Excellence
For experienced managers who want to build on their knowledge, refresh their approach and develop their management capability further.
Explore the more challenging aspects of management, including motivating teams, managing conflict, handling difficult conversations, coaching others, improving performance and developing people.
Build on existing experience, strengthen management practice and develop the confidence and consistency needed to get the best from individuals and teams.
Strategic Leadership
For senior managers, heads of department and directors looking to strengthen their leadership impact and contribute at a more strategic level.
Develop the ability to think beyond day-to-day operations, influence organisational direction, lead change, shape culture, make effective strategic decisions and build high-performing leadership teams.
One-to-one leadership coaching can also complement this development, providing personalised support to strengthen leadership effectiveness and impact.
Investing in your people at every stage of their management and leadership journey builds more than management capability. It develops confident leaders, stronger teams, better working relationships and a culture where people feel supported, valued and motivated to perform at their best.
Photo: Vitaly Gariev on Unsplash
Delivered Virtually on Teams, or Face-to-Face Anywhere in the UK
Virtual sessions run live on Microsoft Teams and suit managers spread across sites: shorter sessions spaced over weeks, so they can practise between them. Face-to-face days at your premises suit a cohort who can be together, with exercises built around your own workplace. Short e-learning modules can back up either.
Need something built from scratch for your business, such as a two-day supervisor course? See bespoke programmes. To bring your values to life across every team, see The Way We Work.
How It Works
The same four steps for every programme, whether it’s one workshop or a year-long plan.
Discovery
We talk to you and, where it helps, to your people, so we understand the real challenges before we design anything.
Design
We build the sessions around what people need to do differently, using examples and scenarios from your world.
Delivery
Live online or in-house: energetic, practical sessions with plenty of practice, not a day of slides.
Follow-Up
Structured follow-ups at 30, 60 and 90 days check the new habits are sticking, and that results are moving.
TRUSTED BY TEAMS ACROSS THE UK
“The trainer was a very motivational tutor and delivered the course in an engaging manner at a pace which held our attention at all times. Highly recommend.”
CLARITY
Management Training: Common Questions
How long is a management training course?
Anything from a half-day workshop on one skill to a programme of sessions over several months. Off-the-shelf workshops can usually be scheduled within two to three weeks; fully bespoke programmes take four to eight weeks to design.
Do you deliver management training in-house?
Yes. We come to your premises anywhere in the UK, or run private live online sessions for your managers only. In-house means we can use your own policies, people situations and language.
What’s the difference between management training and leadership coaching?
Training develops knowledge, skills and understanding, while coaching provides a more personalised space for individuals to reflect, explore challenges, build self-awareness and develop their own solutions. Many organisations combine management training to build capability across their teams with coaching to support individual development and leadership effectiveness.
How do you know the training has worked?
We agree what should change before we start, then follow up at 30, 60 and 90 days. We look at whether managers are using the skills, whether their teams notice, and whether the measures you care about, such as turnover or absence, are moving.
Can you include time management or conflict?
Yes. Time management for managers and handling conflict in a team are both common requests, and fit into a workshop or programme alongside the core skills.
Get a Management Training Quote
Tell us about your managers and what you’d like to change. We’ll reply within one working day with how we’d approach it.
- IOSH Approved Training Provider 4301
- Highfield Approved Centre 17588
- Reply within one working day.
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If you’re an organisation looking to create a more motivated, engaged and high-performing workplace, let’s talk. When you invest in your people, you create the conditions for your people, and your business, to thrive.
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